Exclusive Sterling

SHIPPING FAQ

* Do your prices include shipping ?
Ans : All prices mentioned on this web site do not include shipping charges.
* Where do you ship from ?
Ans : We are Factory at Jaipur, We deliever jewellery directly from our factory.
* How do you ship ?
Ans : We Ship internationally via UPS-United parcel service .Please visit www.ups.com for more information .
* How long does it take for the item to be delivered ?
Ans : Normally the shipping company will take anywhere from 5-10 working days for delivery of your package.
* Which countries do you ship to ?
Ans : We ship World Wide via UPS which covers almost all countries in world. Please visit www.ups.com for more information .
* What is your minimum order Amount ?
Ans : Our minimum order size is US $ 100 with minimum 5 pieces each design. Since we ship directly from our Factory, we incur significant shipping costs, which makes it difficult to ship low value packages.
* What is your order delivery Period?
Ans : The minimum period required to manufacture your order is 15 working days and will be delivered by UPS with in 4 to 7 working days depending on the destination country. Please note, this is handmade jewelry and we are totally dependent on the crafts men to finish the manufacturing of your orders with in scheduled period .The delivery period may be extended for bulk orders .We can not guarantee and assure you the exact time required to dispatch your order .Although we try our best to supply you the merchandise within given time.
* What are your shipping charges ?
Ans : In order to make our ordering process smoother and quicker we charge most of our customers a standard shipping charge. Please read our shipping information carefully .
* Do I have to pay any charges other than purchase price and shipping ?
Ans : Since your items will be shipped internationally, it is possible that you might be charged a Customs Duty by the government of your country. The rules and rates related to Customs Duty vary widely from country to country and it not possible for us to predict or control those. We try our best to make sure that our customers are charged minimum or no Customs Duty by taking all the necessary steps. But in case, the customer is charged a duty, then it is the customers responsibility to pay the same.
* Do your Custom Manufacture the designs ?
Ans : Our company will quickly manufacture any jewelry designs you desire.
Since we are the factory you will get the best price from us! If you have an actual sample of the item you want manufactured kindly get in touch with our sales department. If you are a jewelry designer and have a blue print or you only have a picture of the product you want manufactured, kindly contact us.

PAYMENT OPTIONS FAQ

Which payment options available for online shopping at your web site ?
Ans : Wire Transfer: We accept money transferred via electronic wire transfer directly to our Bank Account.

PRODUCTS INFO FAQ

* How often do you add new products ?
Ans : We keep adding new designs to our collection every month.
* How do I know when new products have been added your site ?
Ans : We send out a newsletter to all our customers, whenever we add new range to our product line.
* Are your silver items real silver ?
Ans : Yes, all the silver jewelry items we sell are 92.5% pure Sterling Silver.